A flood hits finance minister’s email inbox with 166 complaints in just 6 hours

Within just six hours, finance minister Dr. Rameshwar Khanal’s official email was flooded with 166 complaints. This shows how eager people are to finally speak up about problems they face in government offices.

Citizens speak directly

On Tuesday evening, the minister shared that dozens of people had already written to him through the new complaint system. He personally replied to nearly 20 emails and said action had been taken in most cases. He promised to respond to the rest as quickly as possible.

No need to run to Singha Durbar

The minister said this system will save citizens from the hassle of going to Singha Durbar in person to get their voices heard. Instead, they can simply send an email or use the toll-free number to report their concerns.

What kind of complaints are coming

Most of the complaints are about delays in service, employees not doing their jobs properly, pressure to act unfairly, or even demands for bribes. People also complained about difficulties they face when trying to access basic financial services.

A new hope for accountability

For many citizens, this direct email access feels like a rare chance to make the system listen. Whether this momentum will continue depends on how quickly and fairly the ministry responds to the growing wave of complaints.